Hush Blanket Warranty
The Hush Blanket
Your new Hush Blanket is covered by a 1-year Limited Warranty. For 1 years following your Hush Blanket purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original blanket size purchased. This includes all components of the blanket. There is no fee or deductible required. If the warranty claim happens during your 100-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement Hush Blanket.
The Hush Blanket warranty covers the original purchaser of any Huh Blanket who is located in Canada and the US. Any warranty, or implied warranty, is only valid for the period of time the blanket is owned by the original purchaser of the blanket. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record.
Photos, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
What is covered in the warranty
Zipper tear & or break.
A disconnection between the slide and the bottom stop. Rips or breaks due to aggressive pulling on the zipper teeth.
Any physical flaw in the blanket that causes material to split or crack, despite normal usage and proper handling.
Comfort preference or blanket size preference.
Any defect or flaw in the zipper or hook assembly of the inner blanket. Hush may decide to repair or replace the defect.
Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. This is includes pet damage.
Damage due to improper washing. Cover shrinking due to use of dryer or tear due to non delicate washing or drying.
Product that is sold by an unauthorized or authorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.
Except for the terms provided above, Hush will not charge the purchasers to repair or replace a purchaser’s blanket if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. The warranty approval process is up to Hush's sole discretion, and not up to the customer’s interpretation of our warranty policy.
100 Night Money Back Guarantee
Each customer is eligible for one (1) 100 Night Money Back Guarantee for their first order placed on Hushblankets.com or Hushblankets.ca | Any orders placed using the same credit card, email address, billing address or shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for the Hush 100 Night Money Back Guarantee, contact Hush's Customer Service team, who will determine your order’s eligibility.
Once a customer has made a return within their 100 Night Money Back Guarantee, they are not eligible for another trial on the same product. The 100 Night Money Back Guarantee is non-transferable and any returns require proof of purchase. Any Hush products ordered through a third-party website or provider are not eligible to the 100 Night Money Back Guarantee
Free shipping is available to all Canadian provinces there is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.
If the incorrect size is ordered, a one-time size exchange will be offered within the 100 Night Money Back Guarantee. This must be communicated to Hush within the first 100 nights. To limit the impact on the environment, Hush will treat a size exchange as completion of the 100 Night Money Back Guarantee. It is strongly recommended to confirm the correct size required before an order is placed.
Once the replacement product has been received, failure to return the original product will be considered authorization to charge your credit card for the price of the item.
Any returned product type will not be eligible for additional subsequent trials (i.e. if you return a Blanket, you will not be eligible for another 100-night trial on future Blanket orders).
Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return the Hush product. Additionally, to ensure that Blankets can be donated to charities, all returns must be in good condition and free of stains and/or damage.
(Hairs, Odors, Pet hairs etc will not be accepted)
The product, opened or unopened, can only be returned within the 100 Night Money Back Guarantee. In the event of a return please contact firstname.lastname@example.org for live up to date return instructions.
Once a return is requested and the required information has been provided, you will able to ship back your blanket for a full or partial refund.
Once the return has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 14 business days of the return arriving at our warehouse. Standard processing time for the funds to be posted by your bank is 3-5 business days.
Promotional codes or offers cannot be combined and promotional codes cannot be combined and used in combination with the financing option available through Sezzle.