Shipping, Duties, Warranty and Return Information
If the product you ordered is in stock your order will be prepared for shipment right away. It will usually take 1-2 business days to ship your product and 5-7 business day for your product to arrive. We are constantly improving our shipping time and in some cases the product will arrive much faster than the posted estimated date.
Because of the nature and volume of the business once your order is placed we cannot process a cancellation. This same policy applies to pre-ordered items as well. If you wish to cancel/return the item, once your product arrives you can proceed with the return for a full refund.
The Hush Blanket Warranty
Your new Hush Blanket is covered by a 1-year Limited Warranty. For an entire 365 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement of the original blanket size purchased. This includes all components of the blanket. If the warranty claim happens during your 100-night money back guarantee period, we will ship you the replacement after we receive the issued product and it will end your 100 night trial period.
Are you covered?
The Hush Blanket warranty covers the original purchaser of any Hush Blanket who is located in Canada and the US. Any warranty is only valid for the period of time the blanket is owned by the original purchaser of the blanket. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase (We refer to email in the process). Please keep a copy of the receipt which was sent to the email address on record on the date of purchase.
Photos, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
SHEETS ARE FINAL SALE.
What is covered vs What is not
Zipper tear & or break.
A disconnection between the slide and the bottom stop. Rips or breaks due to aggressive pulling on the zipper teeth.
Any physical flaw in the blanket that causes material to split or crack, despite normal usage and proper handling.
Comfort preference or blanket size preference.
Any defect or flaw in the zipper or hook assembly of the inner blanket. Hush may decide to repair or replace the defect.
Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. This is includes pet damage.
|A large portion of loose threads throughout the blanket.||
Damage due to improper washing. Cover shrinking due to use of dryer or tear due to non delicate washing or drying.
Holes or leakage of the inner beads falling out of the blanket.
Product that is sold by an unauthorized or authorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.
Replacements... on us :)
Asides from the above terms, Hush will not charge the customer to repair or replace a blanket if it is deemed defective during the length of this warranty. No new warranty will be provided for the replacement product once it is shipped. The warranty approval process is up to Hush's sole discretion, and not up to the customer’s interpretation of our warranty policy at any point.
If you are not certain that your order qualifies for the Hush 100 Night Money Back Guarantee, contact Hush's Customer Service team, who will determine your order’s eligibility. Customers are responsible for shipping items back to us at their own cost.
Once a customer has made a return within their 100 Night Money Back Guarantee, they are not eligible for another trial on the same product.
The 100 Night Money Back Guarantee is non-transferable to any other purchase or product and any returns require proof of purchase in order process the return.
Any Hush products ordered through a third-party website or provider are not eligible for the 100 Night Money Back Guarantee.
Free shipping offered Canada wide! Hush will pay for every part of the shipping process when getting the blanket to you.
Please do not use a PO BOX when placing your order.
Size & Weight Exchanges
If the incorrect size or weight is ordered, a one-time size exchange will be offered within 30 days of receiving your product. This must be communicated to Hush within the first 30 nights. To limit our carbon footprint the our overall impact on the environment, Hush will treat a size exchange as completion of the 100 Night Money Back Guarantee. It is strongly recommended by Hush to confirm the correct size required before an order is placed. We will be happy to assist you with this with our live support chat or can visit our sizing page.
Once the original product has been received, we will then send out the replacement to you. Provided that the product in sent back in accordance with our return policy. This process usually takes 14-27 business days depending on the season.
To proceed with an exchange please email firstname.lastname@example.org with your order number and information. We will be happy to assist you with exchange process.
Return Policy & Protocol
Any returned blanket or product will not be eligible for additional subsequent trials (i.e. if you return a Blanket, you will not be eligible for another 100-night trial on future Blanket orders).
Any customer-inflicted damage will disqualify the ability to exchange or return the Hush product. To ensure that Blankets can be donated to charities, all returns must be in good condition and free of stains and/or damage.
(Hairs, Odours, Pet hairs, stains, misuse will not be accepted)
The product, opened or unopened, can only be returned within the 100 Night Money Back Guarantee. In the event of a return please contact email@example.com for live up to date return instructions.
Once a return is requested and the required information has been provided, you will able to ship back your blanket for a full refund.
Once the return has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 14 business days or longer depending on the season from the point of arriving at our warehouse. Standard processing time for the funds to be posted by your bank is 3-5 business days after the return is processed.
You will emailed with your return confirmation right after it is processed.
SHEETS ARE FINAL SALE.
Billing & More!
Promotional codes or offers cannot be combined and promotional codes cannot be combined and used in combination with the financing option available through Sezzle.
Orders made on this site (.ca) are shipped from within Canada (no duties for Canadians).
Hush Blankets covers the shipping cost of getting the blanket to you. However, we do not pay for return shipping of the product.
What do we do with returns?
We try to donate as many returned blankets as we can according to our GiveBack program.
Our goal with Hush has always been to help as many people as possible. And even if 1 person may not find it working for them, we believe the Hush Blanket can still serve its purpose elsewhere!